Client Agreement & Terms of Service

This Client Agreement ('Agreement') is entered into between Yellow Box Markets Ltd ('the Company', 'we', 'us', 'our'), a company registered in Saint Lucia under Registration Number 2025-00712, with registered address at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia, and you ('the Client', 'you', 'your'). This Agreement governs the terms and conditions under which we provide our services to you. By opening an account and/or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Agreement.

'Account' means the trading account opened by the Client with the Company. 'Balance' means the total financial result in the Account after the last completed transaction and depositing/withdrawal operation at any period of time. 'CFD' means a Contract for Difference, a derivative financial instrument whose value is derived from the underlying asset. 'Equity' means the current account balance plus or minus any floating profit or loss from open positions. 'Free Margin' means funds not being used as margin for open positions and available for opening new positions or withdrawal. 'Leverage' means the ratio of margin to transaction value used to amplify trading positions. 'Lot' means a standardized unit of trading. 'Margin' means the funds required to open and maintain a trading position. 'Margin Call' means a notification that additional funds are required to maintain open positions. 'Margin Level' means the percentage of Equity to Used Margin. 'Order' means an instruction from the Client to execute a trade. 'Platform' means the electronic trading systems provided by the Company, including MetaTrader 5. 'Spread' means the difference between the bid and ask price.

By accessing or using Yellow Box Markets services, you agree to be bound by this Agreement. If you do not agree to these terms, you must not use our services. This Agreement becomes effective upon account registration approval. The Company reserves the right to decline any application without providing reasons. Your continued use of our services after any modifications to this Agreement constitutes acceptance of such modifications.

To use our services, you must: (a) be at least 18 years old or the legal age of majority in your jurisdiction; (b) be legally capable of entering into binding contracts; (c) not be a resident of any Restricted Jurisdiction; (d) not be subject to any sanctions or included on any sanctions list; (e) have the legal authority to enter into this Agreement; (f) provide accurate identification documents as requested; (g) have sufficient knowledge and experience to understand the risks of trading. The Company reserves the right to request additional documentation to verify eligibility at any time.

You must provide accurate, current, and complete information during registration. You agree to: (a) provide valid government-issued identification; (b) provide proof of residential address dated within the last 3 months; (c) provide source of funds documentation when requested; (d) update your information promptly if any changes occur; (e) complete any additional verification as required. Failure to provide requested documentation within 14 days may result in account restriction or closure. The Company may verify your information using third-party databases and services.

The Company offers various account types with different features, minimum deposits, spreads, and leverage. All retail clients are classified as 'Retail Clients' unless otherwise specified. The Company treats all clients as capable of making their own investment decisions and understanding the risks involved. The specific terms of your account type are outlined in our website and may be amended from time to time. Different account types may have different bonus eligibility, withdrawal conditions, and trading terms.

We provide access to trading in CFDs on forex currency pairs, precious metals (gold, silver), commodities, indices, and cryptocurrencies through our electronic trading platform. The Company acts as the counterparty to all your trades. This means when you profit, the Company incurs a corresponding loss, and vice versa. This creates an inherent conflict of interest that you acknowledge and accept. Trading hours, available instruments, and specifications are published on our website and may be modified at our discretion. We may suspend trading in any instrument at any time.

Orders are executed at the prices available on our platform at the time of execution. Due to market volatility, the execution price may differ from the quoted price (slippage). The Company does not guarantee execution at any specific price. Orders may be rejected if: (a) there is insufficient margin; (b) the requested price is no longer available; (c) the market is closed or trading is suspended; (d) the order parameters are invalid; (e) there are technical issues; (f) the Company suspects abusive trading practices. All executed trades are final and cannot be cancelled except in cases of manifest error determined solely by the Company.

Trading on margin involves borrowing funds from the Company to control a larger position. Leverage amplifies both potential profits and potential losses. You are responsible for monitoring your margin level at all times. The Company may change margin requirements and leverage ratios at any time without prior notice, particularly during periods of high volatility, around major economic events, or for specific instruments. Any change in margin requirements may result in a margin call or automatic position closure.

Deposits must be made from accounts or payment methods in your name only. Third-party deposits are strictly prohibited. The Company reserves the right to reject any deposit without explanation. Deposits may be subject to verification and may be held until verification is complete. The Company does not accept cash deposits. Minimum deposit amounts apply depending on your account type and payment method. The Company is not responsible for delays caused by payment processors or banks.

Withdrawal requests are processed within 1-3 business days after approval. Withdrawals must be made to the same payment method used for deposit, up to the deposited amount. Profits may be withdrawn to bank accounts in your name. Minimum withdrawal amounts and fees may apply. The Company reserves the right to request additional documentation before processing any withdrawal. Withdrawals will not be processed if you have open positions that would result in insufficient margin.

The Company may charge: (a) Spreads on all trades; (b) Commission fees on certain account types; (c) Swap/rollover fees for positions held overnight; (d) Deposit and withdrawal fees depending on payment method; (e) Inactivity fees for dormant accounts; (f) Currency conversion fees; (g) Any other fees disclosed on our website. Fees are subject to change and will be published on our website. By using our services, you agree to pay all applicable fees.

You may not: (a) Use our services for money laundering or terrorist financing; (b) Use stolen payment methods or funds; (c) Operate multiple accounts to abuse promotions or circumvent trading limits; (d) Use automated systems designed to exploit platform vulnerabilities or latency; (e) Engage in coordinated trading with other accounts; (f) Provide false information during registration or verification; (g) Access services from Restricted Jurisdictions using VPN or other means; (h) Share account credentials or allow third-party access; (i) Engage in scalping strategies prohibited by your account type; (j) Exploit pricing errors or system glitches; (k) Reverse engineer or attempt to hack our systems; (l) Engage in market manipulation or spoofing; (m) Use our platform for any illegal purpose. Violation of these prohibitions may result in immediate account termination, forfeiture of funds, and legal action.

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, regulatory changes, exchange or market rulings, currency restrictions, market suspensions, communication failures, power outages, cyberattacks, pandemic or epidemic, or any other emergency conditions. During force majeure events, the Company may suspend services, widen spreads, change margin requirements, close positions, or take any other actions deemed necessary to protect the Company and its clients.

To the maximum extent permitted by law, Yellow Box Markets shall not be liable for: (a) Any indirect, incidental, special, consequential, or punitive damages; (b) Loss of profits, business, or anticipated savings; (c) Losses from market movements or trading decisions; (d) System failures, delays, or interruptions; (e) Errors in pricing or order execution (except manifest error); (f) Delayed or refused withdrawals during investigation; (g) Account suspension or termination in accordance with this Agreement; (h) Actions taken to comply with legal or regulatory requirements; (i) Force majeure events; (j) Actions of third parties including payment processors and liquidity providers. In no event shall the Company's total liability exceed the fees paid by you in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Yellow Box Markets Ltd, its officers, directors, employees, agents, affiliates, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) Your violation of this Agreement; (b) Your fraudulent or illegal activities; (c) Your breach of any applicable laws or regulations; (d) Your violation of any third-party rights; (e) Any taxes, penalties, or interest arising from your trading activities; (f) Any misrepresentation made by you; (g) Your use of the trading platform. This indemnification obligation survives termination of this Agreement.

All content, trademarks, logos, software, and intellectual property on our platform are owned by Yellow Box Markets Ltd or its licensors. You may not: (a) Copy, reproduce, or distribute any content; (b) Reverse engineer our software or systems; (c) Use our trademarks without written permission; (d) Create derivative works from our materials; (e) Remove any copyright or proprietary notices. Your use of our platform grants no ownership rights to any intellectual property.

You consent to receive communications from us electronically via email, platform notifications, SMS, or through our website. Electronic communications satisfy any legal requirement for written communication. You agree to keep your contact information current. You are responsible for regularly checking your email and platform for important notices. The Company is not responsible for communications not received due to outdated contact information, spam filters, or technical issues on your end.

The Company reserves the right to amend this Agreement at any time. Material changes will be communicated via email or platform notification at least 5 business days before taking effect, unless immediate implementation is required by law or to protect the Company. Your continued use of our services after the effective date constitutes acceptance of the amended terms. If you do not agree with amendments, you must close your account before the effective date.

If you have a complaint, please submit it in writing to support@yellowboxmarkets.com with 'Complaint' in the subject line. Include your full name, account number, description of the issue, and desired resolution. We will acknowledge receipt within 5 business days and aim to resolve complaints within 30 business days. If you are not satisfied with our resolution, you may seek mediation or arbitration in accordance with the dispute resolution clause.

This Agreement shall be governed by and construed in accordance with the laws of Saint Lucia. Any dispute arising from this Agreement shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Saint Lucia under the rules of an arbitration body chosen by the Company. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding. Notwithstanding the above, the Company may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. No waiver of any provision shall be deemed a waiver of any other provision, and no waiver shall constitute a continuing waiver.

This Agreement, together with our Privacy Policy, Risk Disclosure, and AML Policy, constitutes the entire agreement between you and the Company regarding the subject matter hereof and supersedes all prior agreements and understandings.

Yellow Box Markets Ltd, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. Registration Number: 2025-00712. Email: support@yellowboxmarkets.com. For complaints: complaints@yellowboxmarkets.com